Xfinity Home Internet Review: Plans, Prices, Coverage and More

Do you live in one of these states and are trying to determine whether you’re eligible for Xfinity service? You can check your address using the internet serviceability tool at the bottom or top of this page.

Be prepared for what’ll be on your Xfinity Internet bill

It’s always a good idea to take some time to read the fine print. If you’re planning out your budget, you want to ensure you’ve allotted the proper amount for your internet service. After all, it’s not just about the starting monthly fee. 

Additional monthly fees

Regarding monthly fees, the promo rate assumes a $10-per-month discount for enrolling in automatic payments and paperless billing. If you choose not to go that route, you can expect an additional $10 per month on your bill. Also, as we mentioned above, your monthly rate will convert to a much higher regular rate after your promo rate ends. 

You’ll also be charged another $14 a month for the xFi Gateway, a sleek modem-router combo exclusive to Xfinity that features free security measures, parental controls over your home’s Wi-Fi and full tech support. Xfinity allows you to use your own modem and router, but your equipment must be compatible with its service. Even if it is, you won’t get the same technical support or device upgrades with the xFi. 

Xfinity’s one-time installation fee

If you would like a technician to activate your service and verify all your home connections, then you’ll incur a charge of $40. Xfinity does let you bypass this additional cost by selecting self-install, meaning it’ll ship you a Getting Started kit and you can activate the service on your own, using the Xfinity app.

Xfinity Internet data usage plan

Sadly, Xfinity enforces a monthly data cap, set at 1.2TB (1,200GB) of data each month. That said, data limits do not apply to customers in the Northeast market and to certain plans across all three regions. It should be noted that several other ISPs — including , and cable competitors and — offer unlimited data with your monthly fee. So Xfinity falls behind some of its challengers regarding data caps.

That said, what does 1.2TB of data get you? If you want to binge all four seasons of in glorious Ultra HD, you can expect to use up to 7GB per hour of viewing time. The latest  noted that the average monthly household internet usage was up to 514GB. Although it continues to rise, over 90% of customers stayed under their monthly data limit.

If you find your household using more than the given 1.2TB of data per month, you’ll be charged an additional $10 for each increment of 50GB you exceed. The maximum monthly overage charge is $100. Xfinity does have an , which will cost you an additional $30 a month, but it’ll keep you well under that $100 monthly overage threshold. Still, it’s only really worth it if you’ll incur at least three overage charges per month, on average.

Bundles, freebies and other extra perks

We’ve talked about the not-so-hidden additional fees you might expect to incur when signing up for internet service. You will also find freebies or enticing extras when you sign up for broadband with Xfinity. 

First, since Comcast Xfinity offers multiple services, you can potentially get another $10-$30 a month off your internet bill for two years if you have an active, qualifying line. 

Next up, because Xfinity also offers TV, home security, voice and mobile services, several bundle deals can help you knock $10 or more a month off your regular bill. Like the tables we listed above, the exact bundle deals vary by region. Still, all customers should have the option of , ranging from Double Play options (internet plus another service) to premium bundle packages that include internet, TV and streaming, phone and home security.

Free Xfinity streaming with Flex

Finally, you can add the . This will give you access to popular streaming apps and lots of free content. 

Xfinity hovers above most in customer satisfaction

Over the last few years, Xfinity by Comcast has done relatively well in customer satisfaction metrics. When you look at the , Xfinity remains above the industry average. Its current score is 66 out of a possible 100 points. That puts it above the industry average of 64 and good enough for first place among all cable providers and fourth among all ISPs, trailing only , and .

Hopping over to the , Xfinity consistently ranked in the top third for overall customer satisfaction. The study uses a 1,000-point scale and breaks the country into four geographic regions — West, South, North Central and East. Xfinity did well in each region, with an average score of 726 points across all of them. That was good enough for second place in the East (behind Verizon), third in the North Central (behind AT&T and ), second in the South (again, behind AT&T) and third in the West (behind Midcontinent and AT&T). 

Let’s recap

Comcast Xfinity is the largest cable internet provider in the country, with relatively strong customer service scores and gigabit service available across the entire coverage map. Addresses equipped with a fiber-to-the-home connection might even be able to sign up for speeds of 6,000Mbps, one of the fastest residential internet plans in the country. Unless a dedicated fiber provider offers service in your area, the odds are good that Xfinity is your fastest option.

Just watch out for the company’s price hikes after your promo period. Though most providers will raise your bill after the first year, Xfinity’s increases can be particularly steep, especially in the Northeast and Central divisions. You’ll also need to contend with Xfinity’s data cap, though at 1.2TB, most households should be able to manage just fine without going over. If all of that sounds workable, then Xfinity is well worth consideration.

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