Δείγμα της έρευνας, αποτέλεσαν οι έξι μεγάλοι όμιλοι εταιρειών ενοικιάσεων αυτοκινήτων που περιγράφονται στην έρευνα της Καρπάτση (2006), καθώς και δύο εταιρείες με τοπική δραστηριότητα. Η εταιρεία μας εφόσον το κρίνει απαραίτητο, διατηρεί το δικαίωμα να ζητήσει προσκόμιση πιστωτικής κάρτας ακόμη και για τις περιπτώσεις που δεν περιγράφονται παραπάνω. Στις περιπτώσεις αυτές είναι απαραίτητη η προσκόμιση πιστωτικής κάρτας. Last, but not least, local companies gain more engagement than large companies, in proportion to their followers. The sample was the six large car rental companies described in the Karpatsi’s (2006) study, and two local companies. 4. Anek Lines 5. Minaon Lines 6. Pancreta Cooperative Bank 7. Cooperative Bank of Chania Crete is located in 3rd place in number of companies in Greece with 5,98% of all Greek companies. Secondary research includes literature, the literature and internet that contributed to the creation of the theoretical part, in which groups of people are analyzed with disabilities, the legal framework applicable to Greece, the accessibility infrastructure, tourism for people with disabilities and refers to research on accessibility for people with disabilities.

In this thesis we dealt with the investigation of the extent to which the city of Crete Heraklion can meet the demands of tourists disabled, ie whether there is adequate infrastructure in the city and host of tourist-disabled. Germany and Italy absorb the largest percentage of Greece’s exports. To complete the job, a primary and secondary research. While the primary research involves research using questionnaire conducted on 120-disabled tourists Heraklion. Knowing that tourism agencies combine the benefits of all other tourism businesses to advertise and promote destinations to travelers, they are therefore a key component, of the tourism industry.Initially, a general overview of tourism is presented and then a detailed description of the functions and organization of travel agencies is given, incoming and outgoing tourism.The concept of the travel agency as a business that designs and sells services on behalf of a supplier, Tour Operator, which provides travelrelated services and their main product is the travel package which includes transportation, accommodation, nutrition and leisure. The conduct of the investigation lasted five months, from June to OCTOBER 2015, that covered almost all the main tourist island period and the factors were considered such as whether there are appropriate travel and accommodation facilities for tourists Disabled what degree satisfaction of disabled tourists in Heraklion Crete in relation to both existing infrastructure and the provision of services, and what improvements could be made to consider the Heraklion city more welcoming and more suitable for tourism disabilities.